Statewide, NC
The Analyst II, Help Desk role involves troubleshooting and resolving routine to moderately complex technical issues within a call center environment. The position requires providing first-tier support to end-users via phone and email while documenting and tracking problems. The analyst will work under limited supervision, applying technical subject matter knowledge to support organizational goals and volunteer guidance.
Technical troubleshooting, Customer service, Call center support, Hardware and software support, Incident documentation, Verbal and written communication, Teamwork
Medical, Dental, and Vision plans, Health Spending Accounts, Flexible Spending Accounts, 19 days of PTO, 11 paid holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, and Short/Long Term Disability insurance.