Lima, Peru
The Help Line Assistant will respond to calls through a free helpline from participants and the general population, following CFM protocols. Responsibilities include using SUGAR CRM for call registration, coordinating with the Protection Officer, responding to messages, conducting follow-up calls, and preparing reports. The role also involves incorporating the organization's gender equality and disability inclusion guidelines.
Experience in refugees and migrants, cash transfer projects, and food security, Knowledge of country's social situation and government structure, Experience with databases, customer service or similar, Intermediate level of computer skills, Report writing and presentation skills, Professionalism, Integrity, Teamwork and respect for diversity, Commitment to continuous learning, Planning and organization, Communication, Flexibility, Genuine commitment to the principles of volunteering
Un subsidio mensual de vida para voluntarios (Volunteer Living Allowance - VLA) de S/4007 para cubrir los costos de alojamiento, vivienda y gastos de vivienda regulares. Seguro de salud (incluyendo dental) hasta para tres dependientes (pareja e hijos), seguro de vida y discapacidad permanente. Un subsidio de inicio de asignación de $400, así como un subsidio adicional al finalizar satisfactoriamente el servicio. Licencia anual (vacaciones), Licencia médica y Licencia parental (maternidad o paternidad, si corresponde). Cursos de aprendizaje electrónico disponibles en la plataforma online de Voluntarios ONU