Johannesburg, Gauteng, South Africa
The Call Centre Agent is the primary contact for franchisees and external stakeholders, providing assistance and managing communications across various channels. They handle inquiries, resolve issues, and ensure accurate record-keeping, while also meeting performance targets and maintaining confidentiality. This role involves handling high volumes of calls and messages, providing technical support, and addressing complaints.
Excellent verbal and written communication skills, Strong problem-solving and conflict resolution abilities, Ability to multitask in a fast-paced environment, Customer-focused mindset with a positive attitude, Proficiency in Microsoft Office and CRM systems, Adaptability and willingness to learn
Not specified