Lilongwe, Malawi
VITALITE Group Limited is seeking a motivated Customer Care Representative to support their call center operations in Lilongwe. This role involves managing call volumes, resolving customer complaints, and ensuring high-quality service across various communication channels including phone and social media. The position requires flexibility to work nights and weekends to extend the center's availability. The ideal candidate is a detail-oriented professional with strong problem-solving skills and fluency in both Chichewa and English.
Microsoft Office, Customer Service, Problem-solving, Multi-tasking, Interpersonal skills, Critical thinking, Fluency in Chichewa and English, Communication
Not specified