Washington, DC United States of America
The Customer Service and Ticketing Supervisor will oversee daily ticketing and customer service operations at the National Geographic Museum of Exploration. Responsibilities include managing ticketing agents, assisting with customer support, facilitating membership benefit redemption, and supporting events. This role requires on-site presence and flexibility for nights, weekends, and holidays.
Customer Service, Ticketing, CRM database, Oral communication, Interpersonal skills, Staff Coordination, Reporting
medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.