Statewide, DC
The DCS Client Systems Analyst supports core client systems like RC Care (Salesforce) and the Shelter Client Intake Application by ensuring reliable operations and effective system configuration. The role involves partnering with cross-functional teams to document requirements, provide tier 2 technical support, and deliver training to staff and volunteers. Additionally, the analyst manages data migrations, performs functional testing, and aligns technology solutions with organizational business goals.
Project management, Business process redesign, Requirements analysis, Client relationship management, Systems integration, Data management, Salesforce, Technical documentation, Tier 2 technical support
Medical, Dental, & Vision Plans, Health/Flexible Spending Accounts, 15 days PTO, 11 paid holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, and Disability Insurance.