Remote - USA
The Director of Customer Experience will lead and scale the customer-facing functions, including Professional Services, Customer Success, and Workforce Enablement. This senior leadership role focuses on driving customer health, partner engagement, and non-linear scaling through AI-augmented workflows and digital automation. The position requires a strategic leader to manage cross-functional teams and ensure value realization for safety-net healthcare clinics and partner networks.
People Management, Customer Success Strategy, Gainsight, AI and Automation Integration, Lifecycle Management, Data-driven Decision Making, Stakeholder Management, Operational Scaling
Not specified