United States
The IT Support Specialist at Resolve to Save Lives will provide remote technical support, resolving IT issues for a global team. Responsibilities include managing hardware and software, troubleshooting, and assisting with onboarding and offboarding. The position requires strong technical skills, excellent communication, and the ability to work in a remote environment.
Technical support, Endpoint hardware and software support, Ticket management (Tier 1 & 2), Hardware and software inventory management, Windows and macOS troubleshooting, Mobile device configuration, Virus removal, Knowledge base article creation, SaaS application configuration management
Health insurance, retirement contributions, paid leave, organization-wide breaks, professional development, and home office setup benefits.