Bangalore South, India
Rocket Learning is seeking an experienced Customer Service Manager to lead and mentor a team of 15 calling advisors across inbound and outbound operations. The role involves managing team performance, overseeing quality assurance, and acting as a critical bridge between customer support and internal operations. The ideal candidate will analyze call data to identify bottlenecks and drive process improvements while ensuring high customer satisfaction.
Team Leadership, Performance Management, Inbound and Outbound Operations, CRM software, Telephony systems, Microsoft Excel, Data Analysis, Conflict Resolution, Communication Skills
Not specified