New York (Hybrid)
Spring Health seeks a Senior Manager for Care Support BPO Operations in New York City. This hybrid role involves leading operational execution of offshore support strategy, ensuring seamless service from vendor partners, and driving key performance indicators (KPIs). The role involves team leadership and ensuring quality standards while maintaining a unified culture between domestic and offshore teams.
Customer Support/Care leadership, BPO partnerships, SLAs, offshore/nearshore operations, Scaling support teams, BI tools (Looker, Tableau), CRM analytics (Zendesk, Salesforce), Workforce Management concepts (Erlang C, shrinkage, and occupancy)
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planning, a yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents, competitive paid time off policies including vacation, sick leave and company holidays, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents, Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals, Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses, Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes.