Johannesburg, gauteng
The Service Quality Specialist will coordinate and oversee quality assurance for health offers on the Tiko platform, ensuring high service standards. Responsibilities include adapting quality assurance procedures, monitoring policies, and gathering feedback to improve programs. This role involves managing service level agreements, training providers, and developing quality reports. The specialist will work to ensure excellent client care.
Quality Assurance Coordination, Health Clinical Services Experience, Quality Improvement Audits, Knowledge of Quality Management Systems, English Communication (written and verbal), Service Level Agreement Management, Training and Development
Benefits and allowances tailored to your location, flexible work arrangements, a personal development budget, wellness leave, public holidays, maternity and parental leave, unlimited holidays, and the opportunity to shape a growing, impactful product.