San Francisco, CA | New York City, NY | Seattle, WA
Anthropic seeks a Support Operations Specialist to optimize user-facing content and knowledge management for their AI products. This role involves writing and optimizing Help Center articles, developing content for AI support, and ensuring a comprehensive knowledge base. The specialist will use data to identify content gaps and collaborate with various teams to align self-service resources.
content/knowledge management, technical writing, support operations, writing skills, data-driven approach, cross-functional collaboration, project management, support ticketing systems, Intercom, Zendesk, UX writing, content design
Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.