Statewide, NC; Statewide, AZ
The Technical Support Associate I is responsible for monitoring call center technology and providing real-time support to ensure the effectiveness of outbound telerecruitment efforts. The role involves managing telephony systems, troubleshooting technical issues, and providing guidance to volunteers within a remote environment. Successful candidates will multitask across various systems and communicate professionally to maintain operational continuity.
Call center operations, Inbound and outbound dialer operations, Avaya or comparable contact center platforms, Workforce management tools, Scheduling software, Technical troubleshooting, Multi-tasking
Medical, Dental, Vision plans; Health Spending Accounts & Flexible Spending Accounts; PTO starting at 15 days; 11 paid holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance.