Tucson, AZ
The American Red Cross is seeking a compassionate Call Center Agent to contact blood donors and schedule appointments in a fast-paced, mission-driven environment. This role involves using a dialer system to conduct calls, maintaining accurate donor records, and meeting production standards for appointment scheduling. The position requires strong computer skills, excellent verbal communication, and a commitment to providing a high-quality donor experience.
Customer service, Call center operations, Telemarketing, Appointment scheduling, Computer proficiency, Data entry, Verbal communication, Problem-solving
Medical, Dental, and Vision plans, Health and Flexible Spending Accounts, 15 days of PTO, 11 paid holidays, 401K with up to 6% match, Paid Family Leave, and Employee Assistance programs.