Lisbon (Remote)
Tiko is seeking an Application Support Team Lead to oversee technical support, configuration, and team performance for their global platform. The role involves managing 2nd line support, driving proactive system monitoring, and implementing AI innovations to improve troubleshooting efficiency. You will act as a strategic partner to Product Owners while mentoring a technical team to ensure the smooth operation of Tiko's health ecosystem.
Team Leadership, SQL, Grafana, AWS Architecture, Salesforce CRM, AI/Automation tools, System Monitoring, Technical Troubleshooting, Configuration Management
Personal development budget of €500/year, unlimited holiday days, flexible work arrangements, and benefits/allowances tailored to location.