Nairobi, KE
The Head of Commercial Operations role at Turaco is a senior leadership position overseeing customer journey and operational efficiency. The role focuses on Customer Operations (Call Center & Claims), Customer Communication and Experience, and Policy Administration. Responsibilities include ensuring a seamless customer experience, driving operational excellence, and leading digital transformation efforts.
Customer Service/Success, Claims Processing, Policy Administration, Process Automation, Technology Solutions, Customer Experience Initiatives, Stakeholder Management, Strategic Thinking, Commercial Acumen, Operational Expertise, Leadership, People Development, Analytical Skills, Problem-Solving, Communication, Customer-Centric Operations, Continuous Improvement Methodologies
Turaco provides a comprehensive benefits package, including stock options and healthcare.